Frequently Asked Questions

Metro cities: 3–5 business days. Tier 2/3 cities: 5–8 business days. Remote areas: 8–12 business days. These are estimates and may vary during peak seasons.

Yes! All orders above ₹999 qualify for free shipping. Orders below ₹999 attract a nominal shipping fee of ₹50–₹99 based on weight and destination.

Once your order is dispatched, you will receive a tracking number via SMS/email. Use this to track your shipment on the courier partner's website.

Currently, we only ship within India. We are working on expanding internationally — stay tuned!

If your order is delayed beyond the estimated delivery date, please contact us at admin@deshroot.com with your order number. We will investigate and update you within 24 hours.

We accept returns for damaged, defective, or wrong items only. You must report the issue within 48 hours of delivery with photographs. Returns are not accepted for change of mind, used items, or items without original packaging.

Email admin@deshroot.com within 48 hours of delivery with: (1) Your order number, (2) Description of the issue, (3) Clear photographs of the product and packaging.

Approved refunds are processed within 5–7 business days to your original payment method. COD refunds are transferred via bank transfer.

No. Since all our products are handmade by artisans, natural variations in colour, texture, and dimensions are expected and are not considered defects. This is what makes each piece unique!

Yes! Every product on Deshroot is sourced directly from verified Indian artisans and handicraft vendors. We ensure authenticity through our vendor verification process.

Each product page mentions the state of origin. You can also use our "Shop by State" feature to explore products from specific Indian states.

Select premium products (especially GI-tagged items) come with authenticity certificates. This is mentioned on the respective product pages.

Absolutely! We welcome bulk orders for corporate gifting, events, and government institutions. Email us at admin@deshroot.com with your requirements for a custom quote.

Deshroot uses OTP-based login. Enter your 10-digit mobile number, receive a 4-digit OTP via SMS, and verify. No password needed!

After logging in, visit your account page at deshroot.com/account/orders to view your complete order history.

Email admin@deshroot.com from your registered email with the subject "Delete My Account". We will process your request within 7 business days.

We welcome artisans and handicraft vendors! Visit the "Become a Vendor" section or email admin@deshroot.com with your product details and location. Our team will review your application within 3–5 business days.

We accept products across all Indian handicraft categories — textiles, pottery, jewellery, wooden crafts, paintings, eco-friendly products, home décor, and more.

Yes, Deshroot charges a platform commission on each sale. Specific rates are shared during the vendor onboarding process. Contact us for details.